Regulation F: Exploration Week

Monday Jan 25, 2021

Communication Preferences

This discussion explores Consent Management, consumer communication preferences, and tracking of inconvenient times and places. We discuss system workflows and how consent is captured and handled in agencies today.

‍

‍

‍

‍

‍

‍

Tuesday Jan 26,2021‍

Use of Email and Text

This discussion explores the use of email and text messaging as it pertains to Regulation F. Some ideas and questions surrounding this topic included the plan to use text or email, what processes can be improved using a digital method like text or email, and if agencies are looking to use these digital methods for informational and general purposes or two-way communications.

‍

‍

‍

‍

‍

‍

‍

‍

‍

Wednesday Jan 27, 2021

Validation notices, required disclosures, and Handshake letter

This discussion explores the validation notice, required disclosures, and the "Handshake" letter. We also discuss the new model validation form, options for the itemization date,  and  capturing required data points from clients.

‍

‍

‍

Thursday Jan 28, 2021

Call caps and tracking of communication attempts

This discussion covers call caps and how to manage communication attempts. We explore the use of a dialer and how agencies would like to see these call attempts tracked in the system.

‍

‍

‍

‍

‍

‍

Friday Jan 29, 2021

‍

Credit Reporting, mail returns with credit reporting, and time-barred debt

In our final day of discussion, we cover credit reporting, mail returns from credit reporting, and out of statute debts.

‍

‍

‍

‍

‍

‍

‍

Thank you!
From Andy Shumway, President

‍

‍

‍
‍

Hi DAKCS family,

Thank you for your willingness to participate in the Reg F Roundtable discussions last week. We understand that the changes coming to our industry (and more specifically to your business) are important, even to the point of producing some anxiety. With this sense of urgency, you can expect a follow-up event within the next two weeks. This initial demo will be followed by regularly occurring demo-feedback iterations as we design, develop, and release solutions this year.

For those of you who have participated in our customer engagement groups for the Consumer Portal and DAKCS Predict, this type of engagement will be familiar. Early on, we will be demoing design ideas and prototypes. These will eventually progress into demos of working products that will be available for installation.

We need feedback throughout the entire process and will be cognizant of the following:

• The earlier we can get feedback on design ideas, the better. We’re anticipating that the cadence for these feedback sessions will be about every two weeks.
• Asynchronous feedback channels will be available. We realize that you have businesses to run and that you may not be able to attend every demo that we have scheduled. We will provide recordings and ways for you to comment and provide feedback, even if you can’t make it to a live demo. This will likely come in a channel similar to the Newsletter or the DAKCS Community group on LinkedIn.

We appreciate your continued partnership and look forward to working with you on this as the year unfolds.


Thank you!

Andy Shumway
DAKCS President

“If I only had an hour to chop down a tree, I would spend the first 45 minutes sharpening my axe.”  
- Abraham Lincoln